Help Center

Question 1

Am I eligible to get an Infinity account?

Accepted Answer

You are eligible to apply for an Infinity account if you are an independent professional or a business entity based in India, such as a company, LLP, sole proprietorship, or partnership, and are exporting goods or services to customers outside India. This is subject to our terms and conditions.

Question 2

What is the cost of opening an Infinity account?

Accepted Answer

Opening an Infinity account is completely free. There are no charges for account opening.

Question 3

Are there any businesses or industries that Infinity does not support?

Accepted Answer

Infinity does not support businesses or industries that are prohibited or considered high-risk under its policies. For more details on eligibility, you can contact us at support@infinityapp.in.

Question 4

What documents are required to onboard Infinity?

Accepted Answer

The documents required depend on your business type. Individuals, Sole Proprietors, and Freelancers: PAN Card, GST or business details, and bank account information. LLPs and Partnerships: Business PAN Card, GST/IEC, business details, bank account information, and partner PAN Cards. Companies: Business PAN Card, GST/IEC/CIN, business details, bank account information, and PAN Cards for two directors.

Question 5

Do I need to provide bank account details to onboard Infinity?

Accepted Answer

Yes, having an Indian bank account is mandatory for onboarding Infinity. This account will be used for INR deposits and Treasury investments.

Question 6

Can I change my bank account?

Accepted Answer

Yes, you can update your registered bank account by contacting us at support@infinityapp.in.

Question 7

How can I update my account details, business documents, or GST information?

Accepted Answer

You can update these details by raising a request through any of our support channels. Our team will guide you through the process.

Question 8

Where can I get the account statement for my virtual accounts?

Accepted Answer

You can request your virtual account statement through any of our support channels. Our team will provide the necessary documents.

Question 9

How can I close my Infinity account? Can it be reopened?

Accepted Answer

You can close or reopen your Infinity account by submitting a request through our support channels. Our team will assist you with the necessary steps.