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Receiving international payments involves more than collecting money from overseas customers. Indian exporters need to understand how payments are processed, how financial information is protected, and which records are available after funds arrive.
Infinity helps Indian exporters receive international payments through banking partners. It uses encryption, identity and document verification, access controls, and transaction monitoring to help protect account and payment information. Its payment process and remittance features also help exporters understand how funds are handled and documented.
This guide explains how Infinity handles international payments, the security measures it uses, and the features exporters should consider when choosing a payment service.
TL;DR
Infinity uses encryption, identity and document verification, access controls, and transaction monitoring to help protect account and payment information.
Infinity does not hold customer funds in its own account. Payments are processed through banking partners.
Infinity’s standard international bank-payment service has a 0.5% fee and zero FX markup. Sender or intermediary bank charges may still apply.
Eligible settled payments include FIRA at no additional cost to the client.
Infinity generally settles eligible payments within one business day, but the actual timeline depends on the payment route and processing requirements.
What Makes an International Payment Platform Secure?
A secure international payment service should protect sensitive information and make its payment process clear. Exporters also need to understand how funds reach their Indian bank account and which remittance records are available.
When evaluating a payment platform, consider these factors:
Data protection: How the service safeguards account, business, and transaction information.
Identity and document verification: How it verifies users and relevant documents.
Transaction monitoring: How it identifies activity that may need further review.
Fund handling: Which financial institutions process payments and how funds are settled.
Payment records: Which remittance documents are available for accounting and relevant compliance processes.
These factors help exporters assess a service based on its features and processes, rather than broad claims about security.
How Does Infinity Handle International Payments?
Infinity provides international payment services through banking partners. It does not hold customer funds in its own account. Payments are processed through the relevant financial institutions before eligible funds are settled to the exporter’s Indian bank account.
An international payment passes through several stages. The overseas customer initiates the transfer, the funds move through the payment route, and the receiving process is completed before the exporter receives INR. A sender’s payment receipt does not necessarily mean the funds have reached the exporter’s Indian bank account.
Infinity generally settles eligible payments within one business day, although timings can vary by payment route and any required checks. Providing accurate payment details and submitting requested documents promptly can help avoid preventable delays.
You can review Infinity’s published security information and service terms to understand how your payments are processed, how your information is protected, and what conditions apply.
What Security Measures Does Infinity Use?
Infinity uses security measures designed to protect account and payment information and support the review of transaction activity. These include encryption, identity and document verification, access controls, and transaction monitoring.
1. Encryption and Data Protection
Infinity uses AES-256 encryption and encryption at rest to protect information in transit and at rest. These safeguards help protect sensitive business information, account details, and payment records.
2. Identity and Document Verification
Infinity verifies identity and documents to help confirm who is using the service and support relevant checks. Exporters may need to provide business or payment documents, depending on the account or transaction.
In case Infinity requests additional information, provide accurate details and give quick responses to help avoid delays.
3. Transaction Monitoring and Access Controls
Infinity monitors transactions for activity that may need further review. Access controls help limit account and information access to authorised users.
Together, these measures help reduce risks involving suspicious activity and unauthorised access. They do not guarantee that every fraud attempt or payment issue will be prevented.
Can Exporters Get FIRA Through Infinity?
A Foreign Inward Remittance Advice (FIRA) records a foreign inward remittance. Exporters may need remittance records for accounting, reconciliation, or relevant compliance processes.
Infinity provides FIRA for eligible settled payments without an additional fee to the client. The document helps maintain a record of the inward payment and is available through the platform when generated for the transaction.
FIRA is a remittance record, but the documents required for a particular export or compliance process can vary. Exporters should check whether the available record meets the requirements of their bank, accountant, or authorised dealer.
How Does Infinity Help With Purpose Codes?
A purpose code identifies the reason for receiving an international payment. The appropriate code depends on the transaction, including whether the payment relates to goods or services.
Infinity’s purpose-code tool helps identify a relevant code for an inward remittance. The selected code should accurately describe the transaction and follow the instructions of the bank or authorised dealer handling the payment.
What are Infinity’s Fees and FX Markups?
Infinity’s standard international bank-payment service has a 0.5% fee inclusive of GST and zero FX markup. Zero FX markup means Infinity does not add its own markup to the exchange rate for that service.
The final amount received may still be affected by the exchange rate applied and charges from the sender’s bank or intermediary institutions. Other Infinity products, such as card payments through QuickLinks, may have different pricing.
How Long Does Infinity Take to Settle International Payments?
Infinity generally settles eligible international payments within one business day. However, the time from payment initiation to INR credit can vary by payment route, banking hours, verification, and any additional documentation requirements.
Exporters should check their payment status and expected settlement time. This helps them plan cash flow and match incoming payments with the relevant invoices.
Is Infinity the Right Payment Platform for an Export Business?
Infinity may suit exporters looking for international payment services with a 0.5% standard bank-payment fee, zero FX markup, FIRA access for eligible settled payments, and a clear payment process.
The right service depends on the exporter’s needs. Before choosing a service, consider:
Factor | What to Check |
Payment route | Which financial institutions process the payment? |
Fund handling | How are funds processed and settled to the Indian account? |
Security | What controls protect account and transaction information? |
Fees and FX | What fees and exchange rates apply to the service? |
Settlement | What timeline applies to the payment route? |
Documentation | Which remittance records are available, and will they meet the exporter’s requirements? |
Support | How can a delayed, returned, or reviewed payment be addressed? |
For recurring or high-value payments, exporters should understand the service terms, payment route, and documentation process before accepting funds.
Explore Infinity’s international payment services for exporters to review the features available for cross-border collections.
Frequently Asked Questions About Infinity
1. What should I check before receiving my first international payment through Infinity?
Complete your account verification and share the correct receiving details with your client. Confirm the invoice currency and select the appropriate purpose code. Follow any additional instructions from Infinity or your banking partner.
2. What should I do if my payment is delayed or I receive a different amount?
Always check the payment status, expected settlement time, and any sender or intermediary bank charges that may affect your received amount. If the payment is overdue or the amount differs from your records, send an email to Infinity support at support@infinityapp.in with the transfer details. Avoid asking your client to send the payment again until the original transfer has been traced.
3. Do receiving details vary by currency or payment route?
They may vary by currency and payment route. Before your client initiates a transfer, check the receiving instructions shown in your Infinity account and share the details for that specific payment.
4. Why hasn't my payment arrived even though my client says it has been sent?
A payment marked as sent may still be processing through the banking system. Check its status and expected settlement time. If the funds do not arrive within the expected timeframe, contact Infinity support with the payment reference and transfer details.
