How to download invoices receipts and other attachments

Payment documents are available in the transaction’s Download Attachments section when they have been generated or attached.

1. Open Transactions and find the relevant record.

2. Open Transaction details.

3. Scroll to Download Attachments.

4. Select the download icon beside the Invoice, Receipt, or FIRA Document you need.

5. Check that the downloaded file belongs to the correct transaction and save it with your records.

These documents have different uses. The invoice describes what was billed. The receipt records the relevant payment. The FIRA records foreign inward remittance details.

If an attachment is missing, check the transaction’s stage first. A document that has not been generated will not be available just because the client has initiated payment.

If the timeline says FIRA generated but no document can be downloaded, contact support from the same transaction panel. Include the reference and the error you see.