Account & KYC
Verification, documents and managing your profile.
Articles
Completing your KYC
Documents we need and how long verification takes.
Adding team members
Invite teammates and set their permissions.
Who is eligible for an Infinity account
Infinity’s support FAQ says India-based independent professionals and business entities exporting goods or services to overseas customers can apply.
What documents you need for KYC
The documents requested depend on your business type and the information being verified.
Why you need an Indian bank account
An Indian bank account is required for Infinity onboarding.
How to avoid KYC document problems
Use complete, legible documents and enter information exactly as it appears in the relevant official record.
What to do while account verification is pending
After submitting your information, monitor the dashboard and your registered email for the outcome or a request for clarification.
How to update your bank account or business details
Infinity’s support FAQ directs account changes through support.
How to manage client details and verification
Clients stores the customer information used for invoicing and payment records.
How to get a virtual account statement
If you need an official statement for a global or virtual receiving account, request it through Infinity support.
How to close or reopen your Infinity account
Request account closure or reopening through Infinity support.
How to resolve email verification or sign in problems
The current signup page says Infinity sends a verification code to your email.