How to avoid KYC document problems

Use complete, legible documents and enter information exactly as it appears in the relevant official record. A clear application makes it easier for the review team to understand your business.

Check that document images are in focus, all required pages are present, and key information is not cropped. Use current documents where required. Do not alter the contents to make mismatched names or addresses appear consistent.

If your trading name differs from the legal name, explain the relationship and provide the requested supporting record. If your business address or ownership changed, disclose the change rather than reusing an outdated document without explanation.

When more information is requested, respond to the specific question and submit the replacement through the indicated channel. If you cannot obtain a requested document, contact support about an acceptable alternative.

Never share your login code while getting help with verification.