What to do while account verification is pending

After submitting your information, monitor the dashboard and your registered email for the outcome or a request for clarification. If no review estimate is shown, ask support for an update on your application.

Review any outstanding requests carefully. A missing page, unclear business description, inconsistent name, or incomplete bank information may need correction before the review can continue.

Respond with the requested information rather than creating a new account or submitting unrelated documents. Keep your support conversation together so the team can see the history.

Wait for the required account and receiving-route approval before asking a client to send money. Being able to sign in is not proof that every payment feature is enabled.

If you need an update, contact support with your registered email, the business name, and the date you submitted the application. Ask which item remains outstanding and what action you need to take.