How to stop or change recurring billing

If the scope of work or billing arrangement changes, review the recurring invoice schedule before another invoice is issued.

Open Invoicing and find the recurring series or its invoice. Review the actions available for managing recurrence. If your account provides Stop Recurring, use it for the intended series and read the confirmation carefully. Then check that the schedule is no longer active.

For a change to the client, amount, or billing interval, use the available series-editing action only after checking whether the change affects future invoices or already-issued invoices. If that is unclear, contact support before making the change.

Stopping future invoices does not automatically refund a payment or cancel an existing amount due. Review any invoices already sent and agree the correct treatment with the client.

If you cannot find a recurrence control, give support the invoice number and the date before which the schedule needs to stop.