How to receive USD through ACH

Use the USD ACH instructions when your payer can send an eligible domestic US bank payment over ACH. Infinity’s USD account screen identifies ACH and Fedwire as supported routes suited to domestic US payers.

1. Open Global accounts and select USD.

2. Choose ACH under Account information.

3. Copy the beneficiary name, account number, routing number, bank name, and any other displayed instructions.

4. Ask the client to use an ACH bank transfer and enter the details exactly.

5. Share the invoice reference and track the payment in Infinity once sent.

Do not give the client a routing number copied from the FEDWIRE tab unless they are actually making a Fedwire payment. If their bank is sending from outside the US, check the supported international route instead.

If the payment does not appear, ask the sender for the ACH reference and initiation date. Share those with support; a transfer confirmation alone does not mean the receiving stage is complete.