How to track transactions

Transactions provides the full list of your payment records and their processing status.

1. Open Transactions.

2. Use All Transactions for the overall view, Processing for records still moving through the workflow, or Success for completed records.

3. Narrow the list using Filter, Clients, and Time period.

4. Check the Date, Client name, Status, Description, and Amount columns.

5. Open the relevant record to view Transaction details and its timeline.

The timeline can show transfer initiation, transfer to the INR account, completion, and FIRA generation. Use it to identify the stage that has finished and the stage still outstanding.

A FIRA Generated description means the document is available for the relevant record; open its attachments to download it. If a transaction you expect is absent, remove filters and check the date and currency before raising a support request.

Provide the transaction reference when you contact support so the team can investigate the correct payment.