How to handle an incorrect expired or unusable payment link

If a link does not open or shows the wrong request, stop and check the invoice before asking the client to pay.

1. Open the original record in Infinity.

2. Confirm the client, amount, currency, and payment status.

3. Copy the link again and make sure the complete URL is included in your message.

4. If a correction or replacement is needed, use the options actually available in your account or contact support.

5. Tell the client which request is valid and check that the original was not already paid.

Do not assume every link expires after the same period or can be reused for multiple payments. Use the status and conditions shown for that link.

If the client has already paid through the original link, resolve the existing transaction before creating another collection request. Keep both references if a replacement is issued.