How to track QuickLinks payments

Track the collection status in Quick Links and the settlement stage in Transactions. These answer different questions: whether the client has paid and where the money is in the payout process.

1. Open Quick Links and find the relevant link or invoice.

2. Review its payment status and any detail view available.

3. Compare the client, amount, and currency with the request you sent.

4. Once a payment is recorded, open the related transaction to follow settlement.

5. Download the available documents from the transaction after they are generated.

Infinity’s QuickLinks page describes pending, completed, and failed payment updates. Use the actual status displayed in your account; do not mark an invoice paid because the client says they opened the link.

If the client reports a charge but the link remains pending, ask them not to pay again immediately. Contact support with the invoice or link reference, time, amount, and currency.