Why a QuickLink payment is pending

A pending payment has not yet reached the completed state shown by the product. It may still require action or processing, so check the details before asking the client to try again.

Open Quick Links and inspect the affected request. Confirm whether the client completed checkout, saw an error, or only opened the payment page. Then check the related transaction, if one is available, for the next step.

If the client’s bank shows a charge or authorization, ask them to retain its reference and contact support before retrying. A bank notification alone does not establish that the payment has settled to you.

Provide support with the link or invoice reference, amount, currency, and time of the attempt. Do not request a complete card statement or full card details from the client.

Keep the original request identifiable while the issue is investigated so that duplicate payments can be avoided.