Which businesses countries and payment purposes are restricted

Infinity’s support FAQ says it does not support prohibited or high-risk businesses under its policies, and that sanctioned or high-risk countries can be excluded. The current list should be confirmed with support.

Eligibility depends on more than the payer’s preferred currency. The business activity, payment purpose, sender, recipient, country, and available route may all need to be considered.

Before accepting a payment you are unsure about, explain the actual business and proposed transaction to support. Ask for confirmation before the sender transfers funds.

Do not rely on an old country list, another customer’s approval, or a broad marketing coverage count. Do not relabel a payment or use another person’s account to route around a restriction.

If a transaction is already under review, follow the case-specific instructions. Support can explain what information is required and what options are available within the applicable rules.