Why Infinity asks about your business client or payment

Identity and payment checks help establish who is using the service and what a transaction represents. Infinity’s terms define account information to include KYC, AML, transaction information, and other documents reasonably required to provide the service.

You may be asked for clearer documents, business information, an invoice, or an explanation of the relationship between the sender and the billed client. Read the request carefully and provide information that directly addresses it.

A request for more information does not by itself mean wrongdoing has occurred. It does mean that the review may need to be resolved before the relevant action can proceed.

Do not split payments, mislabel the service, or submit an unrelated invoice to avoid a question. If the payment is unusual or the sender differs from the customer, explain the circumstances and ask what evidence is needed.

Keep your response in the existing support conversation for that review.